All quotations issued by Sifra are valid for a period of thirty (30) calendar days from the date of issuance, unless otherwise agreed in writing. Any changes to the equipment configuration, including part numbers, serial numbers, or system architecture, shall require a revised quotation. Quotations are based on the assumption that equipment is in working order and includes only items explicitly listed and priced. Upon confirmation of service, customers must provide complete configuration details for all devices to be covered. A thirty (30)-day stocking period applies to organize and deliver spare parts to designated stocking facilities.
Unless otherwise agreed in writing, all costs related to transportation, insurance, import/export duties, and customs clearance are the sole responsibility of the customer. Sifra shall not be liable for delays, penalties, or additional costs resulting from the customer’s failure to arrange or pay for such obligations. Risk in the goods passes upon delivery to the carrier, and title remains with Sifra until full payment is received.
Delivery timelines will be mutually agreed upon in the relevant contract or quotation. Sifra shall not be liable for any failure or delay in performance arising from events beyond its reasonable control, including but not limited to acts of God, war, civil unrest, supply chain disruptions, or regulatory restrictions (“Force Majeure”). In such cases, performance timelines shall be adjusted accordingly. Customers who return hardware within a valid reflection period, where applicable, will receive a refund of the purchase price and initial delivery costs, but shall bear the cost of return shipping. Consumables, including manufacturer-defined items and batteries, are excluded from maintenance and non-returnable. Software, firmware, and licenses are the customer’s responsibility. Faults caused by improper software configuration, unsupported firmware, or third-party patches are expressly excluded from service coverage. Items not declared in the inventory or items faulty prior to contract commencement will be excluded or billed separately on a time-and-materials basis.
Unless otherwise agreed in a Master Service Agreement (MSA), Sifra’s standard payment terms are Net 30 days from the date of invoice. Billing shall commence on a mutually agreed date, and partial months will be prorated based on a thirty (30) day calendar month. In the event of late payment, interest shall accrue at one-point-five percent (1.5%) per month or the maximum rate permitted by law, whichever is lower. Customers shall also be responsible for all reasonable collection costs, including legal fees, incurred in recovering overdue amounts.
Title to all goods, including refurbished hardware, shall remain with Sifra until full payment is received. In the event of non-payment, Sifra reserves the right to reclaim possession of any unpaid goods without further notice, without prejudice to its other legal remedies. The customer shall ensure that the goods remain identifiable and not encumbered or resold until payment is completed.
Sifra provides a limited warranty on refurbished hardware for a period of twelve (12) months from the date of delivery, covering defects in materials and workmanship under normal use. This warranty excludes consumables, batteries, software, firmware, third-party patches, and issues resulting from misuse, neglect, unauthorized modifications, or improper installation by the customer. Warranty claims must be submitted in writing with relevant documentation. Any hardware found to be defective prior to the contract start date is not covered and will be handled on a time-and-materials basis.
Cancellation or modification of any service contract must be requested by the customer in writing and is subject to Sifra’s prior written approval. Such requests shall only take effect after a minimum notice period of thirty (30) calendar days from the date of receipt and shall not relieve the customer of any payment obligations accrued up to the effective date of change or termination. Sifra reserves the right to reject any request for cancellation, early termination, reduction in scope, or removal of contracted devices or services. In the event Sifra agrees to a cancellation or early termination prior to the end of the committed term, the customer shall remain liable for all outstanding amounts due under the contract, including but not limited to: (a) an administrative cancellation fee; and (b) the full value of the remaining contract period, unless expressly waived by Sifra in writing. Change requests affecting scope, duration, covered assets, or service level shall also be subject to Sifra’s written approval and may incur additional charges, adjusted pricing, or revised terms. No request shall be deemed accepted unless expressly confirmed in writing by Sifra. Sifra shall not be held liable for delays or service disruptions resulting from unauthorized or improperly submitted change requests.
All sales of refurbished or custom-configured hardware are final. Hardware may only be returned if explicitly authorized in writing by Sifra in advance. Unauthorized returns will not be accepted or credited under any circumstances. Where a return is authorized, the customer must follow Sifra’s return instructions precisely, including proper packaging, shipment within the return window, and inclusion of all accessories and documentation. Returned hardware must be in unused, undamaged, and resaleable condition, subject to inspection by Sifra upon receipt. Restocking fees and handling charges may apply at Sifra’s sole discretion. The customer shall bear all shipping, insurance, and risk of loss associated with returning the hardware. Any attempt to return hardware without Sifra’s prior written consent shall be deemed a breach of these Terms and may result in additional charges. Sifra reserves the right to reject or destroy unauthorized returned items without notice or liability.
For services involving scheduled engineering visits, field work, or on-site deployments, cancellation or rescheduling by the customer must be made in writing within the timelines defined in the service agreement or quotation. Unless otherwise agreed, the customer may cancel bookings without penalty if notice is given at least fifteen (15) business days in advance. Cancellations made within less than fifteen (15) business days may incur a cancellation fee of up to 50% of the quoted engagement cost. Cancellations made less than five (5) business days in advance may be charged in full. If the customer identifies a replacement party to assume the booking under the same scope and conditions, Sifra may accept a substitution subject to administrative approval and applicable rebooking fees.
All materials, content, technical documents, designs, methods, know-how, and deliverables shared, communicated, or made available by Sifra in the course of offering its services—including but not limited to refurbished hardware specifications, technical documentation, service descriptions, or professional tools—are the exclusive property of Sifra or its licensors. No license, right, or ownership interest is transferred or implied by the provision of such materials unless expressly agreed in writing. Customers and third parties are strictly prohibited from reproducing, distributing, reverse engineering, disassembling, modifying, sublicensing, or otherwise using any of Sifra’s intellectual property for purposes beyond the agreed scope of service delivery. Any unauthorized use or disclosure constitutes a material breach of these Terms and may give rise to legal action. All trademarks, service marks, and branding elements remain the sole property of Sifra and may not be used without prior written consent.
Sifra provides all refurbished hardware, maintenance services, and professional support on an “as is” and “as available” basis unless explicitly warranted in a separately executed agreement. While Sifra undertakes commercially reasonable efforts to ensure service quality and product reliability, no general representation or guarantee is made regarding uninterrupted availability, performance, compatibility, or defect-free operation. To the fullest extent permitted by applicable law, Sifra disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. No document, communication, or description shared publicly or privately by Sifra shall be deemed to constitute a binding representation or warranty unless expressly included in a signed contractual agreement.
To the maximum extent permitted under applicable law, Sifra shall not be liable for any indirect, incidental, special, punitive, or consequential damages—including loss of profits, loss of data, loss of opportunity, or business interruption—arising from or in connection with the use, delivery, or performance of its services or products, even if Sifra was advised of the possibility of such damages. In all cases, Sifra’s total cumulative liability under any legal theory, including contract, tort, or statutory obligations, shall be limited to the fees actually paid by the customer to Sifra for the specific service or product giving rise to the claim. Customers agree to indemnify and hold harmless Sifra and its affiliates against any third-party claims resulting from their misuse, misrepresentation, or unauthorized redistribution of Sifra’s services, hardware, or proprietary materials.
All service-related inquiries, including requests for quotations, technical clarifications, or commercial engagements, must be initiated through direct communication with Sifra using the designated corporate contact channels—specifically via email or telephone. No transaction, order, or engagement shall be deemed binding unless expressly confirmed by Sifra in writing. Any publicly available information about Sifra’s services—whether provided through brochures, presentations, or digital platforms—shall not be construed as a formal offer or contractual commitment. Commercial discussions and execution of agreements must occur independently of public-facing materials and shall be documented in formal written instruments executed by authorized representatives of both Parties.
Sifra does not collect or process personal data in the course of providing general information about its services unless such data is expressly and voluntarily submitted by prospective customers for commercial engagement purposes. In any situation where personal data is collected—such as during onboarding, account setup, or service configuration—Sifra shall process such data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). No unsolicited tracking technologies, profiling tools, or behavioral analytics are used in relation to informational materials provided by Sifra. If any future digital tools, platforms, or service features are introduced that require personal data collection, Sifra will provide a dedicated privacy notice and appropriate legal safeguards, including consent management and user rights compliance.
If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, such provision shall be deemed severed or modified to the minimum extent necessary to render it enforceable, without affecting the validity or enforceability of the remaining provisions. No waiver of any term or right under these Terms shall be effective unless made in writing and signed by an authorized representative of the waiving party. The failure of either party to enforce any provision or to exercise any right shall not operate as a waiver of such provision or right, nor shall it preclude any future enforcement of the same. All notices required or permitted under these Terms must be made in writing and shall be deemed validly delivered when sent by registered post, courier, or electronic mail to the last known business address or contact email provided by the respective party, including addresses specified in executed agreements or official correspondence. It is the responsibility of each party to keep its contact information current. These Terms constitute the entire agreement between Sifra and the customer or user with respect to the general terms governing the provision of refurbished hardware, professional services, and third-party maintenance services. They supersede all prior or contemporaneous understandings, representations, and agreements, whether written or oral, relating to the subject matter herein, except where expressly stated otherwise in a separate, duly executed agreement between the parties. Each party acknowledges that it has reviewed and understands these Terms and had the opportunity to seek independent legal advice. The provisions contained herein are agreed to be fair, reasonable, and necessary for the protection of the respective legitimate interests of the parties. These Terms shall be governed by and construed in accordance with the laws specified in the governing law clause of any applicable service agreement, or in the absence of such an agreement, the laws of the jurisdiction where Sifra maintains its principal place of business.